Recommended Reading

Books

TWI Institute Authors

Getting to Standard WorkGetting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care

Patrick Graupp and Martha Purrier, CRC Press, 2012
This book describes how to incorporate the most widely used Training Within Industry (TWI) module, Job Instruction (JI), to facilitate performance excellence and boost employee morale in a healthcare organization. It not only examines the JI methodology, but also explains how this program is as vital and applicable in today’s healthcare environment as it was when it was developed to train replacements of an industrial workforce off to fight in WWII. By creating a foundation to achieve standard work in health care, TWI helps tackle the major challenges facing the healthcare industry today.

Book Cover Building a Global Learning OrganizationBuilding a Global Learning Organization: Using TWI to Succeed with Strategic Workforce Expansion in the LEGO® Group

Patrick Graupp, Gitte Jakobsen, John Vellema, CRC Press Taylor & Francis Group, 2014
How a multinational company developed a global structure for learning based on the TWI (Training Within Industry) program to create and sustain standardized work across multiple language and cultural platforms. In this book, Shingo Prize-winning author Patrick Graupp collaborates with two practitioners who performed the planning and implementation of the LEGO Group’s worldwide Learning Organization.

ImplementingTWIImplementing TWI: Creating and Managing a Skills Based Culture

Patrick Graupp and Robert J. Wrona, Productivity Press, 2010
This unique book describes the experiences of a multitude of companies both large and small in various industries using TWI today, more than 60 years after the creation of these powerful programs. In spite of our understanding of the program and its ability to generate results, getting TWI skills implanted in an organization takes great planning and effort. The authors of the TWI Workbook, using their decades of experience implementing TWI around the world, describe critical elements and point out key stumbling blocks to a successful TWI implementation. These case studies will describe how a company can attain the full promise of TWI.

TWI Workbook Second Addition Front Cover 20151214The TWI Workbook: Essential Skills for Supervisors

Patrick Graupp and Robert J. Wrona, Productivity Press, 2016.
Written in a practical, easy-to-understand style, this book is directed at first-line supervisors with a strong focus on learning how to put the TWI methods into use. In support of the book, Art Smalley, President of the Art of Lean, comments, "If companies would spend half the time developing these essential (TWI) skills in the supervisor ranks that they spend on conducting Value Stream Mapping or Kaizen Workshops, I am convinced that they would not only achieve more impressive results, but the results would stick better as well.

Toyota Production (TPS) and Kaizen

Kaizen The Key toKaizen: The Key to Japan’s Competitive Success

Masaaki Imai, McGraw-Hill, 1986
The author organizes the management philosophies, theories, and tools that have been developed and used over the years in Japan under the single concept of KAIZEN.

gemba kaizenGemba Kaizen: A Common Sense, Low-Cost Approach to Management

Masaaki Imai, McGraw-Hill Publishing Company, 1997
How to focus the result-boosting techniques of kaizen in the workplace (Gemba), the place where the products or services are performed.

Toyota Way FieldbookThe Toyota Way Fieldbook: A Practical Guide for Implementing Toyota’s 4Ps

Jeffrey K. Liker and David Meier, The McGraw-Hill Companies, 2006
The authors state their book is an attempt to clarify the thought process used by Toyota and how those ideas are applied and used to create the tremendous success Toyota has achieved” and the critical role TWI has in the area of employee training since 1951.

toyotatalentToyota Talent: Developing Your People the Toyota Way

Jeffrey K. Liker and David P. Meier, McGraw-Hill, 2007
This book walks you through the methodology used by Toyota to grow high-performance individuals from within with a focus on TWI Job Instruction Training.

Toyota CultureToyota Culture

Jeffrey K. Liker and Michael Hoseus, McGraw-Hill, 2008.
The authors provide an inside story on creating and maintaining a people-centric culture that sustains consistent growth, innovation, profitability, and excellence.

the toyota way to lean leadershipToyota Way to Lean Leadership: Achieving and Sustaining Excellence Through Leadership Development

Jeffrey K. Liker and Gary L. Convis, McGraw-Hill Companies, 2011

7 kataThe 7 Kata: Toyota Kata, TWI, and Lean Training

Conrad Soltero and Patrice Boutier, CRC Press, 2012
Bridging the kata/TWI nexus, the book lays out a roadmap for Lean success. It devotes a chapter to each of the seven kata and suggests possible courses of action dependent on your organizations’ strengths and constraints. Bringing together valuable information on many of the disjointed Lean practices, it explains key Len concepts, including gemba walks, Genchi gembutsu, and PDCA.

ToyotaKataToyota Kata: Managing People for Improvement, Adaptiveness and Superior Results

Mike Rother, McGraw Hill 2010.
The author explains how to improve our prevailing management approach through the use of two kata: The Improvement Kata - a repeating routine of establishing challenging target conditions, working step-by-step through obstacles, and always learning from the problems we encounter; and the Coaching Kata - a pattern of teaching the improvement kata to employees at every level to ensure that motivates their ways of thinking and acting.

creating a lean cultureCreating a Lean Culture: Tools to Sustain Lean Conversions, Second Edition

David Mann, CRC Press, 2005
Lean management is a crucial ingredient for successful lean conversions. Yet, the standards books on lean either don’t cover it or only hint at implementing new ways to manage in a lean environment. Creating a Lean Culture provides the rational and then a practical guide to implementing the missing link you’ll need to sustain your lean implementation—a lean management system.

General Leadership and Corporate Strategy

Today and TomorrowToday and Tomorrow

Henry Ford, Commemorative Edition of Ford's 1926 Classic by Productivity Press, 2003
Taachi Ohno freely acknowledges that his close reading of Henry Ford was the key stimulus to his creating the Just-in-Time manufacturing system.

leading changeLeading Change

John P. Kotter, Harvard Business School Press, 1996
Learn why transformation efforts fail and a roadmap for people to talk about transformation, change problems, and change strategies for success.

Corporate creativityCorporate Creativity: How Innovation and Improvement Actually Happen

Alan G. Robinson and Sam Stern, Barrett-Koehler Publishers, Inc., 1997, 1998
A practical guide to promoting creativity in companies.

Lean and TWI in Healthcare

Getting to Standard WorkGetting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care

Patrick Graupp and Martha Purrier, CRC Press, 2012
This book describes how to incorporate the most widely used Training Within Industry (TWI) module, Job Instruction (JI), to facilitate performance excellence and boost employee morale in a healthcare organization. It not only examines the JI methodology, but also explains how this program is as vital and applicable in today’s healthcare environment as it was when it was developed to train replacements of an industrial workforce off to fight in WWII. By creating a foundation to achieve standard work in health care, TWI helps tackle the major challenges facing the healthcare industry today.

Transforming Health CareTransforming Health Care: Virginia mason Medical Center’s Pursuit of the Perfect Patient Experience

Charles Kenney, CRC Press , 2011
“This remarkable story of Virginia Mason’s journey to Lean offers hope that America can achieve the high-quality, affordable care we all deserve.” ~ Ceci Connolly, Senior Advisor, McKinsey Center on Health Reform

checklist manifestoThe Checklist Manifesto: How to Get Things Right

Atul Gawande, Holt, Henry & Company, Inc., 2009
The author writes in an easy and persuasive style, bringing the reader along on his journey of discovery. His examples, facts and narrative leave you asking: How can anyone not do what he suggests? But the TWI Institute doesn’t recommend books because they're easy to read and compelling. What do checklists for surgeons have to do with TWI? Substitute the words “Job Instruction Breakdown” for checklists in many paragraphs of the book and you will see. The parallels are stunning and the principles the same. In addition, as we move TWI back in to healthcare, Gawande makes the connections for us between Boeing, construction and other industries and healthcare.

Articles

The TWI Link to Lean and TPS

The Roots of Lean: The Origin of Japanese Management and Kaizen

Jim Huntzinger
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Summary Notes from Art Smalley Interview with Mr. Isao Kato, Topic: TWI Influences on TPS & Kaizen

Feb. 8, 2006
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Hard, Fast Results

Denis Becker, www.leanmj.com, December 2012/January 2013
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Creating an Adaptable Workforce: Using the Coaching Kata for Enhanced Environmental Performance

Jesus Reveral, Environmental Quality Management, Winter 2012
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The Role of Front-line Ideas in Lean Performance Improvement

Alan G. Robinson and Dean M Schroeder, ASQ Quality Management Journal, Volume 16, Number 4, 2009
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TWI Job Instruction and Standard Work

Why Standard Work is not Standard: Training Within Industry Provides an Answer

Jim Huntzinger, Target Magazine, Volume 22, Number 4, Fourth Quarter 2006
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Basic Stability is Basic to Lean Manufacturing Success

Art Smalley, www.artoflean.com
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Historical

Training Within Industry in the United States

C. R. Dooley, Report III: Vocational Training, International Labor Organization (Montreal, 1946).
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Training, Continuous Improvement, and Human Relations: The U.S TWI Programs and the Japanese Management Style

Alan G. Robinson and Dean M. Schroeder, California Management Review vol. 35, no. 2, 1993
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The Roots of Lean: Training Within Industry: The Origin of Kaizen

Jim Huntzinger, Target Magazine, Volume 18, Number 2, Second Quarter 2002
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Lean and TWI in Healthcare (current and historical)

Going Lean in Healthcare

Institute for Healthcare Improvement, Innovation Series, 2005
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Toyota Assembly Line Inspires Improvements at Hospital

Ceci Connolly, The Washington Post, June 3, 2005
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Toyota-Style Management Drives Virginia Mason

David Ollier Weber, The Physician Executive, January-February 2006
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We Cannot Afford to Hurry: Training Within Industry Applied to Nursing

Sister Mary Brigh, RN, The American Journal of Nursing, Vol . 44, No. 3, March 1944
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If the Worker Hasn’t Learned the Instructor Hasn’t Taught

The Modern Hospital, Vol. 61, No. 1, July 1943
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Wasted Hours: Job Methods Training Pays Dividends by Exposing Lost Motion in Daily Routine

Sister M. Adele, OSF, Hospitals, August 1943
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TWI Can Help Solve Nurse Power Problems

Walter Dietz, The American Journal of Nursing, Vol. 45, No. 5, May 1945
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All Workers Have Feelings

J. Walter Dietz, Hospitals, May 1945
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TWI Methods of Teaching Auxiliary Nursing Personnel

Olive White, RN, The American Journal of Nursing, Vol. 46, No. 6, June 1946
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